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Refund & Cancellation Policy

Clear and transparent policy for our digital products

Last updated: January 2026

Important: Digital Product Policy

Marriage Biodata Makr provides instant digital products that are automatically generated and delivered immediately upon payment. Due to the nature of digital goods, all sales are final once the biodata is generated or accessed. Refunds are available only for verified technical failures preventing download.

Nature of Digital Products

All purchases on Marriage Biodata Makr are for digital goods that are:

  • Instantly generated upon form submission
  • Immediately downloadable after payment
  • Automatically delivered without manual intervention
  • Non-returnable once accessed or delivered

Digital products cannot be "returned" in the traditional sense. Once generated and delivered, the transaction is complete.

Starting at

₹70

Premium quality biodata templates with instant download

Refund Eligibility

Eligible for Refund

Technical glitches preventing biodata download: If our system fails to deliver your biodata file after successful payment and multiple attempts, you are eligible for a full refund.

Not Eligible for Refund

  • • Biodata already generated or downloaded
  • • Low quality or blurry photo uploaded by user
  • • Incorrect information entered by user
  • • Change of mind after purchase
  • • Device or browser issues
  • • Design preferences after download

How to Request a Refund

Refund requests are only considered for technical failures preventing download. You can request a refund immediately after experiencing the issue.

1

Contact Our Support Team

Email us at tusharbhavsar1711@gmail.com with subject line "Refund Request - Technical Issue"

2

Provide Required Information

Include your Order ID, transaction ID, payment screenshot, and detailed description of the download issue

3

Review and Processing

We'll investigate within 24-48 hours and attempt to resolve the issue or process your refund

Refund Processing Timeline

  • Initial Response: Within 24-48 hours of receiving your request
  • Investigation: We'll verify the technical issue and attempt to resolve it
  • Refund Processing: If eligible, refunds are initiated within 2-3 business days
  • Bank Processing: 5-10 business days for the amount to reflect in your account

Note: Refunds are processed to the original payment method only (Cashfree Payments).

Our Support Commitment

We're here to help! If you face any issues with your biodata, we offer:

Download Assistance

Help with download failures or file access issues

Technical Support

Support for opening PDFs or troubleshooting viewing problems

Alternative Delivery

Email delivery if download links aren't working

Issue Resolution

We'll work with you to solve any technical problems

Have Other Problems? Contact Us!

Even if your issue doesn't qualify for a refund, please reach out to us. We're committed to helping you and finding solutions to any problems you face with our service. Customer satisfaction is our priority!

Frequently Asked Questions

What if the PDF quality is poor?

PDF quality depends on the photo you upload. For best results, use high-resolution photos (at least 500KB). While this doesn't qualify for a refund, we can provide guidance on improving your biodata.

I entered wrong information. Can I get a refund?

User-entered information errors don't qualify for refunds. Please review all details carefully before purchasing. You would need to make a new purchase with corrected information, but contact us—we may be able to help!

The file won't open on my device. Can I get a refund?

Device compatibility issues don't qualify for refunds, but we provide full technical support. Try different PDF readers or contact us for assistance—we'll help you access your biodata.

What if I paid but didn't receive the file?

This is a technical issue and qualifies for either a resolution or refund. Contact us immediately with your transaction details, and we'll investigate and help you get your biodata.

Need Help or Support?

Our customer support team is here to assist you with any concerns or technical issues.

tusharbhavsar1711@gmail.comResponse Time: Within 24-48 hours

Before contacting us, please check your email (including spam folder) for download links and try accessing the biodata from a different browser or device.

Digital Product Disclaimer: Due to the instant digital nature of our products, all sales are final once the biodata is generated and delivered. Refunds are only available for verified technical failures preventing download. This policy complies with applicable consumer protection laws for digital products and instant delivery services.